Job Description

Job Description

Job Description

Service Technician

Department: Service

Reports to: Service Manager or Location Manager

Supervises : None

Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned equipment such as John Deere, Caterpillar, New Holland, Case IH, Bobcat farm and construction equipment.

Responsibilities

• Performs repairs and maintenance on all makes and models of equipment
• Maintains current knowledge of all brands offered as well as competitive products
• Maintains a clean work area and performs work in a neat and orderly fashion
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time within DMS and for all material used in performing assigned duties
• May perform diagnosis and repair in the field
• Interacts in a positive and respectful manner with customers and fellow employees
• Participates in John Deere training programs required for the development of skills and knowledge
• Actively assists in recruiting service work
• Shares knowledge and skills with other company technicians
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Experience, Education, Skills and Knowledge

• 2+ years of professional experience performing service repairs in a business setting or certificate/diploma from a recognized program
• Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Significant knowledge of mechanical, electrical, and hydraulic systems used in the repair of Diesel engines, turf equipment and handheld power equipment
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to use a forklift/skid loader, forklift certification preferred
• Proficient oral and written communication skills
• Basic Service Technician certification preferred
• Must have an adequate toolset to perform job responsibilities
• Pay based on experience

Benefits

• Medical (3 plans to choose from)
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• $15,000 Company paid Life Insurance
• Additional voluntary Life Insurance
• 401k (up to 4% Company match)
• Holidays
• PTO Bereavement Leave Paid Community Volunteer Day
• HSA (Health Savings Account)
• Employee Assistance Program
• Virtuewell (24/7 – 365 video or phone treatment non-emergency option)
• Critical Illness Insurance
• Accident Insurance
• Tool and Equipment Reimbursement
• Professional Development Assistance
• Bonus Program

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Northland AG & Turf is proud to be the largest John Deere dealer serving Northern Minnesota, Northern Wisconsin, and Michigan’s Upper Peninsula. Built on a foundation of small-town values and regional strength, we are committed to supporting the hardworking farmers, landowners, contractors, and outdoor enthusiasts who keep our communities moving forward. Our team delivers innovative equipment solutions, industry expertise, and unmatched customer service, ensuring our customers have the equipment, parts, and support they need to succeed. At Northland AG & Turf, we're more than a dealership—we're a trusted partner dedicated to the people and communities we serve.

Company Description

Northland AG & Turf is proud to be the largest John Deere dealer serving Northern Minnesota, Northern Wisconsin, and Michigan’s Upper Peninsula. Built on a foundation of small-town values and regional strength, we are committed to supporting the hardworking farmers, landowners, contractors, and outdoor enthusiasts who keep our communities moving forward. Our team delivers innovative equipment solutions, industry expertise, and unmatched customer service, ensuring our customers have the equipment, parts, and support they need to succeed. At Northland AG & Turf, we're more than a dealership—we're a trusted partner dedicated to the people and communities we serve.

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